Returns and refunds

Returns & Refunds

 

At Pawjoy, your satisfaction matters to us. If you have an issue with your order, we’re here to help.

 

Return Requests

 

If you would like to request a return, please contact us with your order number and the reason for your request.

 

Eligibility

 

Return eligibility depends on the product and its condition. Please contact us before sending any item back.

 

Refunds

 

Once an approved return has been received and reviewed, we will let you know about the status of your refund.

 

Damaged or Incorrect Items

 

If your order arrives damaged or you receive the wrong item, please contact us with your order number and photos of the item.

 

Contact Us

 

For return or refund assistance, please visit our Contact Us page.